Terms & Conditions
The terms and conditions detailed below apply to all online bookings at www.ashornehill.co.uk.
Please note that for promotional bookings the relevant terms and conditions should be consulted.
When a booking is made, your contract (which shall include the terms and conditions) will be with Ashorne Hill, Leamington Spa, CV33 9QW.
Our prices will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are exclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number.
Advance Purchase Rates
In general, our Advance Purchase Rates are available 5 days or more before the date of arrival and are fully prepaid at the time of booking. Advance Purchase Rates are non refundable and non transferable. The credit/debit card used to book the Advance Purchase Rate must be presented at Reception on check in.
Best Available Rates
In general our Best Available Rates are flexible until the day of arrival. These rates allow you to alter or cancel your booking up until 24 hours prior to arrival without charge. Cancellations made after this time will incur a one night’s room charge. You will be contacted prior to your arrival to confirm your reservation with a credit/debit card number.
Promotions & Corporate Negotiated Rates
These rates will require a promotion code. Separate terms and conditions apply which will take precedence over these. Your price does not include any incidental charges which you may incur during your stay (including, by way of example only, in respect of your use of the venue’s bar facilities and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and in the event that you fail to pay such incidental charges, it is a condition of your contract with Ashorne Hill that you irrevocably authorise Ashorne Hill to debit your credit or debit card (see Deposits and Pre-payments’ below) for the amount of any shortfall.
During major sporting events, social events, conference and exhibitions certain rates may not be available. Certain dates maybe subject to a minimum length stay. All rates are subject to availability.
Manor House and Executive Rooms
Manor House and Executive Rooms may be available at a supplement per night. Generally these rooms offer more space and a selection of superior amenities and toiletries. Interconnecting family rooms may be available, please ask for details at the time of booking.
Children over the age of 5 years will be charged for Breakfast as taken, when sharing a room with adults. Availability of suitable rooms is limited and rollaway beds or cots may need to be used where such accommodation is required at a charge of £15.00 per extra bed and cot. The venue will determine whether a room is suitable for the purpose of this offer. Children staying in their own room will be charged 100% of the full adult rate paid by the accompanying adults.
Guest with impaired mobility
Our venue offers modified facilities for guests with impaired mobility. Guests with impaired mobility or other particular requirements should check in advance that their requirements can be met. Please call the venue direct for more details.
Pets are prohibited from staying at the venue, with the exception of guide dogs. Please call the venue direct for details.
Free car parking is available at our venue. Ashorne Hill do not accept responsibility for any personal belongings or vehicles that are parked in our car park.
Checking in and out/ Arrival and Departure
Bedrooms are available from 3pm on the day of arrival. Room must be vacated by 9.30am on the day of departure on midweek days and 10.30am at weekends (unless otherwise agreed with the venue). Late check outs can be arranged at an additional charge, please contact the venue to discuss.
Rates which include breakfast offer a full traditional or continental breakfast with tea or coffee unless stated otherwise. Rates which include dinner, offer a 3 course menu served in our Cedar Restaurant. There is no refund for meals which are not taken by guests and lunch/bar food cannot be taken in place of dinner.
Use of the Gym Facilities
Under 18’s are not permitted to use the gym/hydro pool
If you make a booking direct with the hotel or online, you will be asked to guarantee your booking with a valid debit/credit card if booked on the Best Available Rate, or to pre-pay if booked on our advance purchase rate.
A booking of 5 or more rooms is classified as a group and is subject to our Group terms and conditions of business, which differ from our Best Available and Advance Purchase rates. Please contact the venue for further details.
Deposits and Pre-payments
Payment will be taken in accordance with the terms and conditions of the rate booked. In the event of cancelation, payment will be taken in accordance with our cancelation terms. See cancelations and amendments for details on cancelations. A credit/debit card will be required to guarantee the booking.
Balance of Monies Outstanding
Prior to your departure from the venue you will be required to settle your bill.
On arrival you will be asked to produce a valid credit card/debit card for the venue to take a pre-authorisation. Pre-authorisation will be taken to guarantee payment of any extras charged to your account throughout your stay. If you are settling your account in cash you may be required to pay this on arrival, and will not be able to charge items to your room throughout your stay.
Ashorne Hill accepts all major credit cards, including Mastercard, Visa and American Express. Alternatively payment by cheque can be made if supported by a current cheque guarantee card
Cancellation and Amendments
All cancelations are made in accordance with the cancelation terms of the rate booked.
Advance Purchase rates are non refundable and non transferable and full payment will be forfeited.
Best Flexible Rates may be cancelled up until 24 hours prior to the check in without charge, after which a charge for the first night’s accommodation shall be payable.
Promotion and Partnership rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.
A cancelation number must be obtained at the time of cancelling a booking to ensure that minimum charges are levied.
Whilst every effort is made to fulfil any particular request which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
Accept the changed arrangements as notified; or
Make alternative arrangements with Ashorne Hill; or
Cancel your reservation and receive a full refund of any monies which you have paid to Ashorne Hill in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other person in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to, or the cancelation of any reservation.
Complaints or Comments
Any complaint or comment regarding a stay at Ashorne Hill should be made in the first instance to the Duty Manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to the General Manager , Ashorne Hill, Leamington Spa, CV33 9QW
Ashorne Hill will not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies , strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailing cancelation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Ashorne Hill’s liability in any manner which would be unlawful.
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