This week we’re talking to Sara Dixon-Smith who has recently been promoted to Housekeeping Operations Manager. We chatted to Sara about all things around her promotion, what it feels like to work at Ashorne Hill and our values.
What is it about working for Ashorne Hill / in hospitality that you like the most?
I have worked in hospitality for 15 years now and it’s hard to put into words, but Ashorne Hill is just different. They listen, they care and most of all they respect and appreciate you. I also find that it gives me the work life balance I need whilst my son is still young.
What do you do day-to-day?
I make all the public areas nice and clean as well as having all the bedrooms pristine and ready for our overnight guests so they feel relaxed and can’t wait to return.
How does your job role contribute to Ashorne Hill’s success?
I make sure everyone’s stay is as relaxing and comfortable as possible, so people remember us and book again.
What do you hope you will accomplish in your role and possible future progression?
I feel I have already accomplished so much at Ashorne Hill and now starting another new adventure in my new role I hope to succeed and accomplish all my objectives, to keep guest satisfaction scores high and to bring new ideas to help keep Ashorne Hill a success.
How has Ashorne Hill helped you develop both personally and in your working environment?
I have managed to progress in my carer from Assistant Manager to F&B Manager to Operations Manager in Housekeeping. My knowledge has grown so much and now I have the confidence and skills to be able to run my own department.
How do you feel about the company culture and our values?
It feels like one big family at Ashorne Hill and we are keen to help each other out, to make the best business decisions for the guest and make everything work that bit smoother. We’re a real team and I know I can always rely on my colleagues in other departments for support when I need it.