Most people at work would like to be more confident, more
assertive and be able to influence other people at work
effectively. This is particularly the case for those who have to
manage people, either in a formal or informal capacity. The course
will help you to gain greater awareness of how your current
behaviour impacts on people, to develop your natural assertiveness
and to remain calm in conflict situations, so that you are better
able to fulfil your potential at work.